Ended Communications Officer

The Job

JOB TITLE : Communications Officer

LOCATION : Aden, Yemen


Programme Funding Manager (PFM)

Technical Line Management to the Regional Communications Manager – Middle East


The Communications Officer actively contributes to generating awareness and support for Medair’s work in Yemen, with a focus on gathering resources (interviews, photography, videography) and creating relevant content for Medair channels.

The successful candidate will be a dynamic, passionate, and a creative communicator with professional experience and skills in communications, fundraising, PR, media or a related field. S/he will be highly motivated, capable of managing an exciting and varied workload, and able to operate in complex but fascinating contexts.


The Yemen programme supports vulnerable and displaced communities with multi-sectoral relief programmes including health, nutrition, water, sanitation and hygiene projects. The Communications Officer will spend a considerable amount of time in the field, collecting stories, resources, photos, working with staff in the Aden and Al Dhale’e bases.

Main duties and responsibilities


  • Uphold the humanitarian principles of humanity, neutrality, impartiality, and independence
  • Respect the Medair values at all times, both within and outside of working hours
  • Know, understand, and comply with Medair internal policies and procedures
  • Adhere to Medair Nationally Recruited Staff (NRS) Handbook and regulations


Communications and Fundraising Resources

  • Travel frequently to field sites to collect resources, including photography, interviews, case studies and videos, etc
  • Gather and prepare communication materials for input into online databases
  • Proactively engage in the weekly and monthly regional communications meetings, and the quarterly global editorial meeting, including pitching and collaborating with other Communications Officers from other country programmes.
  • Gather and prepare fundraising materials (e.g. gift handles, direct marketing resources, thank-you videos) in coordination with the Global Support Office in Switzerland or Affiliate offices.
  • Work closely with the Regional Communications Manager (RCM) to gather specific resources for GSO initiatives and projects, the year-end campaign, Yemen first-stop document, events, or other fundraising initiatives
  • Work with Medair affiliate offices to support with content creation for Yemen.  
  • Provide in-country briefings to all staff about their role in communicating about the organisation and its work privately and to support the public communication and fundraising activities of Medair.

Media and Public Relations

  • Regularly monitor local press and events and in case of emergency situations, immediately inform the Regional Communications Manager.
  • Support in preparing, organising, and leading field visits of high profile visitors, photographers, journalists, or media crews. Create an ongoing list of hooks based on current events.
  • Propose stories, press statements and news items according to the brand and media communication guidelines
  • Advise national staff regarding media and communication. Develop key messages with the RCM and provide training to field staff as necessary for interviews.
  • Regularly assess the security and access impact that media reports may have on the programme.

Representation to Local Stakeholders

  • Work with Programmes and Liaison Coordinator to ensure any communications pieces developed are acceptable for local stakeholders
  • Meet with local stakeholders as needed to get approval on communications pieces developed.

Social Media

  • Facilitate and produce short content updates and creative, interactive features on Facebook, Twitter, and Instagram, in coordination with RCM and GSO
  • Train and encourage field staff on the appropriate use of online social media. Actively monitor Arabic communications initiated by field staff (e.g. social media posts, personal websites, blogs, newsletters, etc.) and if necessary propose corrective actions to ensure strong brand reputation.
  • Work with field staff to explore the use of social media to be used for health and behavioural messaging.

Internal Communication

  • Distribute the Annual Report, newsletters and other communication material among staff and external contacts in the field as appropriate.
  • Actively manage and update internal information documents, such as the First Stop, in collaboration with GSO.
  • Train base staff in Communication Guidelines for Yemen

Institutional & Private Donors Relations, Branding

  • Develop communications materials proactively and reactively for donors to use on their own channels.
  • Collaborate with the PFM to provide input into communication and visibility components of institutional and private funding proposals and reports.
  • Ensure proper field visibility and promote brand image (as per donor requirements)
  • Assist Medair staff on institutional donor and Medair visibility requirements

Role Qualifications





Degree/professional qualification

Professional qualification in communications/fundraising/PR/media/marketing or a related field

Training or experience in multi-media production and editing


Experience in media, communications, advertising, marketing, or fundraising

Professional experience in a similar position


Excellent English (spoken and written) and Arabic (spoken and written)



Computer literate with good working knowledge of Microsoft Excel, Word and Outlook

Strong grasp of online social media tools and techniques

Knowledge and experience of photo editing software

Knowledge and experience of video editing software

Advanced data management (i.e., SQL, Qlik, etc)

Role Competencies





  • Passion for and understanding of humanitarian issues
  • Happy to work in field locations
  • Self-motivated and enthusiastic



  • ·Excellent and inspiring communicator
  • ·Keen to share information internally and provide training
  • ·Self-starter while being a team player.
  • Diplomatic
  • Experience in cross-cultural communication


  • Capable to work under pressure and manage personal stress levels
  • Able to work to tight deadlines
  • Creative, open-minded, flexible, self-learner
  • Ability to relate and establish good rapport well with many kinds of people.

·Willingness to be stretched professionally and personally

  • Quick learner, teachable




  • Pro-active approach
  • Able to handle multiple tasks and to prioritise clearly

·Able to enforce procedures


  • Highly organised with a creative flair and a good attention to detail
  • Ability to interact with people in crisis to gather stories with tact and diplomacy
  • Excellent writing skills with the ability to target different audiences, adapting technical language, ‘human interest’ angles and sector needs.

·Great photography skills

  • Awareness and interest in creating social media content

·Ability to dialogue with the media in written and verbal communication

·Competent with photo-editing and video editing software.


Communications / Marketing


Public Relations / Media

Social Media/Digital Communications


This position will be based in the Medair Aden Office, with frequent trips to other field locations.

Working hours will be 08:00 to 16:30 with 30 minutes for lunch

SALARY: According to Medair standard salary scale


TYPE OF CONTRACT: Fixed Term Contract


TRAINING: As required

DURATION OF COMMITMENT: 6 months, with possible extension

How to Apply

If you believe that you have the qualifications and skills, please send a one-page cover letter, examples of your photography skills and a CV in English as well as relevant degrees and other certificates by email to:         

aden-recruitment@medair.org no later than no later than 1st of May 2021.

Planned start date: ASAP

Duration of commitment:

Only applications on this mail address will be considered!

The subject of the email should be heading: Communications Officer and your full name

Only applications respecting these criteria will be considered. Do not apply unless you meet minimum application requirements or you will not be considered.

This position is open for men and women, including persons living with disabilities!

We reserve the right to close the recruitment before the date indicated.

Only short-listed candidates will be contacted

  • Employer: MEDAIR
  • Category: Development/Non-Profit
  • Location: Aden
  • Posted on: 12 April 2021
  • Deadline: 1 May 2021